Mystery shopping

What kind of impression do your customers have of your company? Where are your company’s strengths? Where is room for improvement? What type of measures could increase profits?

Mystery shopping brings insights! The experienced and anonymously effected shopping test gives a valuable snapshot of your company.

Our services

We rate the following criteria:

  • Point of sale outside and inside: overall impression
  • Sales and restaurant: cleanliness
  • Employees: Behaviour and product knowledge in different service situations

After the mystery shopping test, we give you a detailed report. In collaboration with you, we set solid and attainable goals, work out new procedures, and assist you during the implementation.

We would like to make you a personal offer.

Contact form

Your contact person

Elisabeth Ghio

Head of Sales & Retail Trade

+41 41 375 85 85

Our Network