What kind of impression do your customers have of your company? Where are your company’s strengths? Where is room for improvement? What type of measures could increase profits?
Mystery shopping brings insights! The experienced and anonymously effected shopping test gives a valuable snapshot of your company.
We rate the following criteria:
- Point of sale outside and inside: overall impression
- Sales and restaurant: cleanliness
- Employees: Behaviour and product knowledge in different service situations
After the mystery shopping test, we give you a detailed report. In collaboration with you, we set solid and attainable goals, work out new procedures, and assist you during the implementation.
We would like to make you a personal offer.